Contact:

1. Bruce MacKay (bruce@freshlearn.co.nz; 021 1051 301) for issues regarding the operation of this website.
2. David Manktelow (david@freshlearn.co.nz; 027 565 3043) for issues regarding support services from freshLearn
3. Jane Lamb (Operations Manager, Growsafe; jane.lamb@growsafe.co.nz) for issues relating to Growsafe policy and operational issues.

Generating a combined GROWSAFE/Approved Handler assessment is control by the checkboxes on the 'Your assessment and details' form in the Assessment tab of the manual (see highlighted area in the image below).

Once an assessment has been generated either as a Growsafe-only or a combined Growsafe/Approved Handler, the highlighted part of the form disappears by design (an explanation for this disappearance is provided at the bottom of this help item), making it impossible for the user to subsequently change their mind about what assessment they want to do and generate a different assessment. (Mostly, they've generated a Growsafe-only assessment and decide that they wanted to do Approved Handler as well).

Only an administrator can re-set their site information to allow such users to subsequently change their assessment 'combo'. 

The steps are:

1. Go into 'Manage assessments', find their name in the Results section and click on the brush icon (see screen capture below). This wipes all records of their current assessment choice from the database (whether they've passed it or not - they won't get any credit if they passed that assessment)
2. Tell the grower they can start over with the quiz generation (they don't need to re-login to do this - refreshing the tab is sufficient if they are waiting on the phone for you to fix the problem while they're still online).

Why does it have to be this way?  Why can't a grower change their assessment 'combo' at will?

Some background first.  When the 'Your assessment and details' form is submitted by the grower to generate an assessment, a series of programming steps occurs depending on the number of times the grower has submitted that form:

1. When the assessment is generated for the first time, a record of the questions that were asked is stored in the database (remember that every person's set of questions is different from each others as the questions are randomly selected from a series of question banks in the database).

2. When the person, having failed first time around, goes back to have another go, the code first looks in the database for any question records for that person.

• If those records exist, then the questions the person was first asked are asked again.
• If they don't exist, then a set of questions is randomly selected from the question banks and presented, and a record of those questions stored (as per point #1 above)

Why does it happen this way? We can't afford to allow 'someone' to repeatedly generate fresh sets of questions - 'competitors' in this space could quickly get a set of all the questions in our database and/or a full set of answered questions could be placed on the 'underground' for anyone 'in the know' to use when doing the online assessment, thereby rendering the whole assessment exercise/certificate renewal process void.

You need to re-set that grower's assessment questions record.

1. Go to the 'Manage assessments' section
2. Locate the grower's name in the Results listing
3. Click on the brush icon (see image below)
4. Click again on the blue shield (confirmation) icon that'll appear

The task is done.  Next time the grower enters the Assessment tab, he/she will be prompted afresh for the assessment 'combo' they want to attempt.  Once confirmed, the system will generate a completely new set of questions for them.

These are stored in the 'General Page Editor' section of the website.

If that option does not appear in the first column of the menu you see when you log into the administration section of the site, please contact the Webmaster.

DO NOT, under any circumstances, edit out the text "fname" in those email templates - that string is used during the processing of the email to insert the recipient's first name.

The pulsating label is to draw your attention to the fact that the trainer you selected for the Growsafe certificate has been automatically selected for the trainer for the AH certificate option - because these two certificates are usually dealt with together.

However, if this duplication is not correct for the particular grower whose details you are entering/updating, just change the AH selection to the correct trainer.

A date "flag" to confirm that the grower's AH certificate can be generated and sent appears in the "Approved Handler" tab of the "Assessments" page.

Look in the "Confirmed" column - if there is a date showing, you can generate and post the grower's AH certificate.

Warning: Do NOT be tempted to click on the live links in the first column (---).  These are used to update the "Confirmed" field in the database and are only to be used by the AH administrator.