How are the names of pdf files to be entered?

pdf files are assumed to be present in the /archives folder
Just enter the name of the file, NOT the directory
If you have more than one file, separate each filename with an asterisk (*)

How do I link to a YouTube video within the text of a FAQ so that the video appears in a layer on the FAQ page?

This requires you to manually wrap a modified link (i.e. an "a" tag) around your link text so that we get something that looks like the link shown in the image below:

YouTube links

You have to use the HTML mode of the page editor to enter the necessary code - click on the HTML icon:

HTML mode

The HTML source editor will appear - and what you need to do is to manually enter the necessary tag information:

HTML source editor

The HTML code is expanded in the following image which also shows the origin of an important part of the code - the YouTube video ID.

The tag

You can have as many of these tags as you want on a single page. The basic structure of the tag remains the same, apart from the YouTube video ID - which you get from the URL when you're looking at the video on YouTube.

Once you've finished entering the code, click on the "Update" button on the HTML source editor. It will disappear and you'll return to the "normal" editor. Make sure that you click the "Save/Add" button to save your updated code to the database.

Why is the value for the listing order of one of the categories equal to -1 (Edit the FAQ categories)?

The -1 value is used when you don't want a category to appear in the main FAQ page list (e.g. you may be using that category on another page).

What size should the thumbnail image be?

The FAQ display pages are currently 'hard coded' to make all images 100px wide. You should, therefore, have images that are at least 100px wide (otherwise they will be stretched to 100px). Wider (larger) images will be 'squeezed' down to 100px - but you should use excessively wider images as the 'squeezing' will make the image unclear and poorly defined.

What is the difference between allocating FAQs to qualifications and qualifications to FAQS?

The main difference is speed - allocating a qualification to FAQs is faster, but it does depend on the relative number of FAQs to qualifications on the site.

What is the difference between an 'Answer' and a 'Supplemental answer' in the FAQ editor?